ILANA HOROWITZ, RMT
Massage Therapy with Contemporary Medical Acupuncture
Intelligent Care that Feels Amazing
POLICIES
COVID-19
Vaccination Policy
I am fully vaccinated (five doses) and always get the annual flu shot. I request that patients of eligible age who are not fully vaccinated (2-5 doses depending on availability) postpone booking until the benefits of treatment outweigh the risks to your health, my health, and the health of my patients and family. Fully vaccinated people are less likely to get COVID-19 (1), and with breakthrough infections, are less infectious than unvaccinated people (2); and unvaccinated people increase the chance of more variants emerging (3). If you are not fully vaccinated for medical reasons, and want to book, please contact me to discuss.
Before your appointment
I will screen you for COVID-19 by sending you an online form to be filled out before you arrive.
When you arrive
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Please arrive as close to the appointment time as possible. I do not have an indoor waiting area, but you are welcome to sit on my porch if you are early.
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Wear a clean medical mask that fits snugly over your nose, mouth, and chin before entering, and sanitize your hands after entering. See these tips to make your mask fit safer. Cloth masks and disposable non-medical masks are no longer accepted on their own as they do not provide enough protection against the Omicron variant. (1) I can provide a surgical mask if you do not have one.
Cleaning and disinfection
Between appointments the following will be cleaned and disinfected:
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Anything you touch (e.g. sheets, door knobs, chairs)
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Areas and items you have had indirect contact with (e.g. table, blankets, pillows, heating pads)
Fresh air and ventilation
To significantly reduce risk of aerosol transmission, an open window will bring in fresh air and two HEPA air purifiers (enough to support a room over 3.5 times larger) will be running (2, 3). A table warmer, heating pads, and a space heater will keep you warm in the colder seasons.
During the treatment
I require that you wear a medical mask, with mouth, nose, and chin covered, the entire time you are in my home, including during the treatment. Cloth masks and disposable non-medical masks are no longer accepted on their own as they do not provide enough protection against the Omicron variant. I can provide a surgical mask if you do not have one. I will be wearing a snug-fitting medical mask and goggles. When you are lying face up and I am working on your upper body, we also can limit conversation to further minimize potential aerosol transmission.
After the treatment
Please sanitize your hands, and contactless payment via email transfer is preferred.
CANCELLATION/REFUNDS
You must give 24 hours notice via my booking software, JaneApp for any changes or cancellations - calls, texts, or emails are NOT accepted. If you do not give 24 hours notice, the full fee for that visit will be charged (unless the timeslot gets rebooked). If you want to give your appointment time to a friend, it's a win-win all around. Not showing up will also incur the full fee.
However, if it is less than 24 hours before your appointment and you have just become sick, please contact me directly via text to reschedule your appointment. I will waive all charges if, at the time of cancellation, you are able to reschedule your appointment for a later date within a few weeks. But If you cancel, reschedule, or do not show up for the new appointment; you will be charged for a missed treatment.
LATE ARRIVAL
Charges are incurred for the full appointment time booked. They cannot be reduced, nor can the appointment time be adjusted, for a late arrival.