top of page

POLICIES

CANCELLATION​​


I value your time and am dedicated to providing you with the best possible care. I treat your booking as a firm commitment and ask that you do the same. Thank you for your understanding and cooperation. I look forward to seeing you at your next appointment.


Cancellation, Rescheduling & Missed Appointments


If you need to cancel, reschedule, or shorten your appointment, please provide at least 24 hours' notice. If I receive less than 24 hours' notice (for any reason), the credit card on file will be charged the full treatment cost.

  • Illness: If you are ill within 24 hours of your appointment, please cancel.

  • Finding a Replacement: If you’re unable to make your appointment but someone else books the same time slot for the same duration, you won’t be charged. If they book for a shorter treatment, you’ll be charged the difference.

  • Cancellation Fees: Missed or late cancellations will be charged at the time of the missed appointment.

 

How to Cancel

​

You may cancel online using the Jane App online booking system any time up to 24 hours before your appointment. 


If you can’t cancel online, please note the 24-hour late cancellation period still applies. You may text me directly at 416-838-9009 for cancellations or if you’re sending someone else in your place.


Frequent Cancellations & Rescheduling


Please only book appointments when you’re confident you can keep them. If you have a history of frequent cancellations or rescheduling (even with proper notice), I may reach out to discuss this. In these cases, a non-refundable treatment fee paid in advance will be required to book the next appointment.

​

LATE ARRIVAL

​

If you arrive late, your appointment time will be shortened accordingly, but the full treatment fee will still apply. The cost cannot be adjusted based on late arrivals.

​
REFUSAL OF TREATMENT


For the health and safety of everyone, I reserve the right to refuse or discontinue treatment if necessary. Reasons include, but are not limited to:

  • Intoxication or impairment

  • Disrespectful language or behaviour

  • Discriminatory or harmful comments

  • Sexual or romantic advances

  • Aggressive or intimidating actions

  • Illness or infectious conditions

  • Unidentified or contagious skin conditions (e.g. rashes, bites)

​​

If any of these occur, I will deny treatment, charge the full appointment fee, and may need to discharge you from my practice.

COVID-19 / INFECTIOUS ILLNESS

vaccination COVID.png

Vaccination

​

I always get the latest COVID-19 booster and the annual flu shot. 

checklist.png

Before your appointment

​

I will screen you for infectious illnesses by sending you an online form to be filled out before you arrive.

hand sanitizing.png

When you arrive

​

Please arrive as close to the appointment time as possible. I do not have an indoor waiting area, but you are welcome to sit on my porch if you are early.

cleaning.png

Cleaning and disinfection

​

Between appointments the following will be cleaned and disinfected: 

  • Anything you touch (e.g. sheets, door knobs, chairs)

  • Areas and items you have had indirect contact with (e.g. table, blankets, pillows, heating pads)

Fresh air and ventilation

​

To significantly reduce risk of aerosol transmission, an open window will bring in fresh air (when there isn't excessive construction noise) and two HEPA air purifiers (enough to support a room over 3.5 times larger) will be running (2, 3). A table warmer, heating pads, and a space heater will keep you warm in the colder seasons.

During the treatment

​

I will wear a snug-fitting medical mask and goggles.  I do not require patients to wear a mask, although I strongly recommend it. I will provide a surgical mask to those who want one. 

After the treatment

​

Please sanitize your hands, and contactless payment via email transfer is preferred.

PRIVACY​​


I am committed to protecting your personal health information in accordance with the Personal Health Information Protection Act, 2004 (PHIPA) and professional standards.


I collect your personal and medical information as needed to provide safe and effective healthcare and to keep accurate clinical records, which is required by legislation and by our professional regulator. Your personal and medical information is confidential and will only be disclosed to third parties with your permission, unless required by law.


You have the right to: 

  • Access your records 

  • Request corrections to your records ·

  • Withdraw previous consent for collection, use, or disclosure except when required by law.

 

If you have any questions or concerns, please contact me at ilanahorowitzrmt@gmail.com

​​

COVID-19/INFECTIOUS ILLNESS
Cancellation
Refusal of Treatment
Privacy
bottom of page