Question 1

Do you offer direct billing to my insurance company?

Accepted Answer

Yes, please see Direct Billing for the list of insurance companies.

Question 2

What are my payment options?

Accepted Answer

I offer direct billing and accept email transfer (preferred), Interac debit, cash (exact change), or Visa, MasterCard, and American Express.

Question 3

Should I tip?

Accepted Answer

I am a regulated health professional, and I don't accept tips. If you want to show your appreciation, recommending me to others is a great option.

Question 4

Do you sell gift certificates?

Accepted Answer

Yes. Please visit Gift Certificates for more information.

Question 5

Do you offer pregnancy massage?

Accepted Answer

Yes, I can treat you through all trimesters and the postnatal period.

Question 6

Do you treat children?

Accepted Answer

Yes. I have treated children as young as 6 years old and am happy to treat young children with a parent in the treatment room.

Question 7

Is there parking?

Accepted Answer

Yes, there is free street parking for up to 2 hours.

Question 8

Is your space accessible?

Accepted Answer

No, there are several steps to the front door and treatment room.

Question 9

Can I come early to my appointment?

Accepted Answer

Please do not arrive more than five minutes early for your appointment as I do not have an indoor waiting area and I may be with another patient. You are welcome to have a seat on the covered front porch until your appointment time.

Question 10

What does acupuncture feel like? Does it hurt?

Accepted Answer

Acupuncture is generally painless but in more sensitive areas, you may feel a very slight pinch as the needle is inserted. Almost immediately, as your body adjusts and your nervous system sends blood and endorphins to the area,  feelings of warmth and relaxation take over, and potentially a temporary, mild, local ache.  If electric stimulus is also added, your muscles will contract and twitch – this can sometimes feel like a rubber band being strummed. I’ll checking in with your regularly to see how you are feeling. If at any point you don’t like the way the acupuncture feels, we can stop or modify the treatment.

Question 11

My insurance covers acupuncture separately from massage. Can I get a receipt for acupuncture treatment?

Accepted Answer

No. I’m authorized to practice contemporary medical acupuncture through the College of Massage Therapists of Ontario (CMTO), and it must be billed as massage therapy. Only acupuncturists registered through the College of Traditional Chinese Medicine Practitioners and Acupuncturists of Ontario (CTCMPAO) may bill specifically for acupuncture.

Question 12

What kind of lotion/oil do you use?

Accepted Answer

I use BioOrigin Silky Massage Gel, a hypoallergenic, all natural, vegan, paraben-free product made in Canada. Learn More

ILANA HOROWITZ, RMT

Massage Therapy with Contemporary Medical Acupuncture

Intelligent Care that Feels Amazing

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